We offer same day delivery if you order before 2pm, If for some reason this is not possible we will contact you. If you require flowers to be delivered at a specific time please let us know we cannot guarantee an exact time of delivery.
If the wrong delivery address is given, and we are made aware of the mistake we will do our upmost to redirect the flowers, (another delivery fee made need to be paid) if we are not made aware of the mistake then we take no responsibility, therefore please ensure you have the correct address in the delivery address when checking out.
If no one is home and the driver feels the flowers can be left safely he will leave them
If the house has a lock gate and no one is home and we can not contact the person receiving the flowers the flowers will be left with a neighbour If they are returned back to the shop another delivery free will need to be paid and no refund on the flowers purchased will be given. Please ensure that their is someone to receive the flowers, or email us with instructions.
If the flowers are not delivered by the courier to the street address given on the order a full refund will be given.
We offer FREE delivery to Richmond, Hawthorn and Kew, this is a same day delivery.